When you contract with IOS for your data services outsourcing, you'll experience a methodical, highly controlled approach to the configuration and servicing of your account. Carefully followed procedures and compliance audits are key elements in achieving international quality certifications and meeting and exceeding customer specifications and expectations. Here's how a typical new contract gets underway:
- Setting parameters: Using samples of the original document to be processed, including other client information and output record format, IOS process engineers will develop the ideal integration of your form and IOS programming to handle the data input, output, quality assurance and project management. Additionally, design and implementation of completely new forms and document formats is available to facilitate greater statistical compilation.
- Testing: IOS will process a statistical test sample of the specific document(s), output the data and provide it to you for review and acceptance. When the test data output meets with your approval, IOS will collaborate with you to arrange an operations start-date and schedule for data upload and shipping of original documents to our dock.
- Client approval and account management configuration: Upon achieving approved data processing and service benchmarks, IOS assigns an account representative to manage daily operations and inter-office communication and to provide a point of contact for immediate answers to all questions and inquiries.
